Processing Store Pickup Orders

Processing Store Pickup Orders

This guide walks you through the process of pulling, preparing, and completing Store Pickup orders in Shopify POS.

Manager on Duty Responsibilities

  1. At the start of their shift, the MOD should check Shopify POS for any new Store Pickup orders.
  2. The MOD should regularly monitor throughout the shift to ensure orders are pulled and prepared promptly.

Pulling the Order

  1. Open Shopify POS.
  2. Navigate to Orders → filter for Store Pickup.
  3. Select the order that needs to be pulled.

Preparing the Order

  1. Gather all items listed on the order.
  2. In Shopify POS, select Mark as Ready for Pickup / Notify Customer so the customer knows their order is ready.
  3. Print:
    1. Pickup Slip (1 copy)
    2. Receipt (1 copy)
  4. Place the receipt inside the bag along with a Belleville rack card.
  5. Staple the pickup slip to the outside of the bag.
  6. Place the prepared bag in the Store Pickup Cabinet located in the Apothecary Department.

Customer Pickup Process

  1. When the customer arrives, locate the bag in the Store Pickup Cabinet.
  2. Remove the pickup slip stapled to the front:
    1. Keep the slip for records.
    2. Hand the bag to the customer.
  3. In Shopify POS, mark the order as Picked Up.
  4. Place the pickup slip with the day’s work in the designated envelope.

Using Shopify Admin (Alternate Method)

If needed, you can also manage Store Pickup orders directly in Shopify Admin:
  1. Log in to Shopify Admin.
  2. Go to Orders → filter by Store Pickup.
  3. Open the order and click Print documents to generate the Pickup Slip and Receipt.
  4. In Admin, mark the order as Ready for Pickup / Notify Customer.
  5. Prepare the order bag as above (receipt + rack card inside, pickup slip stapled to the outside).
  6. When the customer picks up, open the order in Admin and mark it as Picked Up.

Reminders

  1. ✅ Reminder: Whether using POS or Admin, the process of bagging, stapling the slip, and storing in the Apothecary cabinet stays the same.
  2. ✅ MODs should monitor for new Store Pickup orders throughout their shift.

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