Hold & Sold Policy & Procedures

Hold & Sold Policy & Procedures

This article outlines Belleville Market’s official Hold Policy and Sold Policy for use by the Guest Services team. Please follow these guidelines when assisting customers with holds and sold items.

Hold Policy

Belleville Market offers a complimentary 48-Hour Hold Policy for most items in the store.

How It Works:

  1. Customers may request to place an item on hold for up to 48 hours (2 days).
  2. Some exclusions apply, including:
    1. Final clearance items
    2. Flash sale items
    3. High-demand or one-of-a-kind pieces (Manager discretion)

Extensions:

  1. Holds beyond 48 hours may be approved only by the Manager on Duty (MOD).
  2. Use discretion and consider the situation—i.e., large furniture items, customer needs time for transport, etc.

Procedure:

  1. Use a Hold Tag from the cashwrap. (Extra tags are stocked in the stockroom.)
  2. Clearly write:
    1. Customer’s full name
    2. Phone number
    3. The "Hold Until" date (2 calendar days from the current date)
  3. Attach the tag securely to the item and place the item in a designated Hold area (if applicable).

Tip:

Remind customers that held items are not guaranteed beyond the hold period and may be returned to the sales floor after the deadline.

Sold Policy

When a customer purchases an item but cannot take it home immediately, Belleville Market offers a short-term hold for sold items.

Pickup Timeline:

  1. Sold items should be picked up within 1 week (7 days) of the transaction.
  2. Sooner is even better—this allows our merchants to refresh and restock their space!

Procedure:

  1. Complete the sale in Shopify. 
    1. Include the customer's name and phone and/or email address with the order. 
    2. In the order notes, add when they estimate they'll pickup their order.
  2. Complete a Sold Tag from the cashwrap. (Extra tags are located in the stockroom.)
  3. Clearly write:
    1. Customer’s name
    2. Phone number and/or email
    3. Date of purchase
    4. Expected pickup date
  4. Print an extra copy of the receipt:
    1. One copy goes to the customer
    2. The second copy is attached to the Sold Tag

Storage:

  1. If the item is small or bagged, place it in the Hold/Sold Closet, making sure the sold tag is visible.
  2. If the item is too large to move (e.g., furniture), leave it on the sales floor in its original selling location with the Sold Tag clearly attached to or near the price tag.

For Oversized or Large Item Pickups

When customers purchase furniture or heavier items, please share the following:

✅ Contact Info Required

  1. Be sure we have your name, phone number, and/or email so we can reach you if needed.

⏳ Timely Pickup Requested

  1. All purchases should be picked up within 7 days of purchase.
  2. This helps us free up space for our merchants to bring in even more amazing items!

🛠️ Bring Assistance for Loading

  1. If you’ve purchased a large or heavy item, please bring help with you.
  2. Our team may not always be able to assist due to liability reasons.

📞 Call Ahead Before Pickup

  1. Please call us when you're on your way so we can prepare for your arrival.

🚗 Loading Zone Information

  1. If no front parking is available, you may double park in the Pine Street alley (along the side of the Market) for quick load-ups only.
  2. Be sure to turn on your hazard lights before stepping away from your vehicle.
  3. If you'd like to browse the Market during your visit, please find a parking space in a nearby lot or garage.

🚚 Delivery Option Available

  1. Need help getting it home? We’re happy to recommend a local delivery service.

🔁 Unclaimed Orders & Restocking Fee

  1. Please note that all sales are final.
  2. Unclaimed items or those not picked up within the pickup window may be subject to a 20% restocking fee.

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