The Phone System

The Phone System

Polycom VVX 250 Quick Reference Guide


PLACING, ANSWERING, RETURNING TO CALLS & ENDING CALLS

Placing a call:

Simply pick up the handset, press the speakerphone key or press the headset key then enter the phone number or enter the phone number first then choose the method. To
place calls quickly, choose a favorite in Home or Lines view or choose from your Favorites list, Recent Calls list or Contact Directory.

Answering calls:

To use the handset, pick up the handset. To use the speakerphone, press Answer, the speakerphone key, or the line key of the incoming call. To use the headset, press
headset key. If already in handset, speakerphone or headset mode, press Answer and the phone will automatically use that mode. To answer a new call while on an active call, tap
Answer and the current call will be held

To Return to your calls:

If you navigate away from your calls, return to Calls view by pressing More and then Lines or the Home key. Scroll up or down to see all lines and calls.

Ending Calls:

Hang up to end a call or press End Call. In Calls view, select the held call, and press Resume > End Call.

CALL TRANSFER

When transferring a call to another party, there is an option to talk to the party before the transfer completes (consultative) or can be a blind transfer (without talking to the other party).

To perform a consultative transfer:

  1. From an active Calls view, press the Transfer Button.  The active call is held.
  2. Dial the full internal phone number of the team member or department you’d like to transfer the call to. (You may also scroll through your redial list to select the number you’d like to call)
  3. Connect and talk with the internal team member, and then press Transfer on the screen. To cancel the transfer before the call connects, press Cancel.

To perform a blind transfer:

  1. From the Calls view, press Transfer.  The active call is held.
  2. Once you hear the phone ring, click the Transfer button on the screen to connect the caller immediately.

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