Evening Shift & Closing Guide

Evening Shift & Closing Guide

For Guest Services Associates — Fridays & Saturdays

GENERAL EXPECTATIONS

  1. Be fully engaged in your assigned area throughout your shift.
  2. Evening GSAs are responsible for making sure their assigned sections are 100% guest-ready for the next day.
  3. All GSAs should wear earbuds and carry walkies. Communicate clearly and professionally if:
    1. You're stepping away from your area
    2. A customer needs assistance
    3. You notice something out of place or urgent
  4. Light cleaning (dusting, sweeping) may be done only if customers are not present in your section. Heavy cleaning and trash removal should happen only after the store is closed.
  5. This is a team effort — everyone leaves together for safety.

GSA ASSIGNMENTS & RESPONSIBILITIES

GALLERY / REGISTER

(Includes MOD when assigned)
  1. Welcome guests into the store! 
  2. Staff the front register and coordinate team communication.
  3. Monitor lines. If assistance is needed, request support from the Loft/Floater GSA.
  4. → Do not pull coverage from PARC unless absolutely necessary.
  5. Keep Gallery shelves and displays neat and dusted.
  6. If Register 2 was used for cash during the day, verify that it was counted and closed by the Opening MOD.
    1. If reopened for the evening shift, it must be used credit-only — no cash.

PARC

PARC must be staffed anytime customers are in-store. No exceptions. During your shift: 
  1. Greet customers
  2. Invite customers to visit Loft
  3. Maintain fitting room cleanliness and organization.
  4. Keep product displays neat and guest-friendly.
  5. Straighten and refold apparel.
  6. Clean and prep The Salon if it was used.

LOFT / FLOATER / RESTOCKER

Ideally, the GSA assigned to LOFT should be at their LOFT post while the area is occupied by customers. 
  1. Covers the Loft, supports other areas as needed, and handles restock duties.
  2. At start of shift, check in with the MOD to receive the updated restock list.
  3. Assist Gallery with checkout if directed by the GSA at Register.
    1. Do not pull from PARC to cover front-end activity unless absolutely necessary.
  4. Tidy Loft displays and straighten inventory.
  5. During downtime, assist other GSAs or continue with store-wide tasks.

CLOSING TASK REMINDERS

All GSAs must complete assigned closing duties before checking out with the Manager on Duty.

Master Task List

Refer to the Master Task List, located in the binder at the Gallery cashwrap.

✅ Initial each task as it’s completed — this helps maintain accountability and sets the next team up for success.

IF YOU FINISH EARLY…

When all assigned tasks are complete, check in with your teammates or continue working through the following:
  1. Walk through and tidy other customer-facing zones
  2. Refold or rehang straggler items
  3. Restock gift bags, tags, tissue, and supplies
  4. Fluff pillows or straighten home displays
  5. Clean doors, mirrors, or scuffed walls
  6. Review the restock area for anything missing or misplaced
🔕 Do not use this time to snack, text, or hang out at the door.
✅ This is still work time — MODs should not feel rushed or pressured to leave.

EXITING TOGETHER

  1. No one leaves until all GSAs and the MOD are ready unless otherwise instructed.
  2. Walk out as a group — your safety is the priority.
  3. A strong close sets up the entire store for a successful next day.
Say goodnight with pride in the work you've done. Tomorrow’s team will thank you!

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