Job Description - Guest Services Associate
The Guest Services Associate is responsible for being a brand ambassador for Belleville Market by providing our guests with exceptional retail service. The Guest Services Associate connects with guests in genuine and authentic ways while sharing information about the full Belleville Market experience, including our merchants, products, services, and events.
The Guest Services Associate possesses the attention to detail necessary to ensure that the sales floor is fully stocked in a way that represents merchandising standards, knows how to identify guests needs, and can help bring them to life. This position works from Belleville Market in Easton, Pennsylvania. It reports to the Guest Experience Manager and has no supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Understand and embody company values in your appearance and service
- Greet guests to the store with enthusiasm
- Demonstrate excellent customer care skills including capturing guest information at point of sale, following up with clients regarding promotions, new product arrivals, etc
- Drive conversion by telling the stories of products and generating conversation with guests
- Replenish product to the sales floor as needed
- Exhibit awareness of current promotional events and sales
- Learn and use all available technology to perform daily tasks, including Macintosh programs, customer relationship management, and point of sale systems
- Work as a team player to ensure each guest receives the best service possible
- Contribute to a high-energy, fast-paced environment
- Promote and maintain a safe working and shopping environment
- Assist operations team with shipping and receiving of goods
- Participate in regular one-on-ones, store events, staff meetings, and inventories as scheduled
- Light maintenance and other duties & activities as assigned. This job description is not to be considered all-inclusive
REQUIREMENTS
- Be positive, empathetic, honorable, and self-aware
- Be dependable, on-time, and able to work within agreed scheduling needs for the store
- Strong verbal communication skills, coachable, passion for customer service and delivering an exceptional experience for guests
- Have a working knowledge of Macintosh and Google Workspace products
- Possess 2+ years working in a retail environment
- Must be available to work weekends, nights, special events, and holidays
- Be able to occasionally lift and carry up to 50 pounds, move easily and safely up and down stairs and ladders, and be on your feet multiple hours per day
- Reliable Transportation
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